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Stickz Support
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Support inquiries
If you need any help or have any questions about our products or website, please contact us via the email address below.
support@stickz.co
Business inquiries
For any type of business, media, or collaboration inquiries, please use the email below to reach us.
business@stickz.co
Content creators be aware: A third-party is impersonating us and sending emails to various creators claiming that we are reaching out for a possible collaboration/sponsorship. They often claim we are launching a new subscription-based product to get you to download some malicious software. Unless the email is sent by an email address associated with our domain (@stickz.co), ignore and delete any emails you receive under our name. You can also reach out to us yourself via the business email above for further confirmation.
Questions about products
We do not offer any free trials. Instead, we offer a 30-day money-back guarantee. So you can "test" a product for up to 30 days, and if you don't like it, return it. Our goal is to empower producers with our products. If you don't get any use out of one of our packs, we want you to get your money back so you can invest it elsewhere in your career. Check our refund policy to find out more.
Yes, our samples, loops, and presets are all 100% royalty-free. So you can use them for various commercial purposes without any issues. However, note that our project files are excluded from this. Those are solely meant for educational purposes.
Head to our copyright policy page for a more in-depth look into what you can and can't do with our products. Also, please note that repackaging or redistributing our products is strictly prohibited.
No, project files are not royalty-free. The presets, loops, and samples used in them are 100% royalty-free, but the project files themselves contain original compositions that you cannot use.
Head to our copyright policy page for a more in-depth look into what you can and can't do with our products. Also, please note that repackaging or redistributing our products is strictly prohibited.
Since we keep our plugins up-to-date, every product requires a different version of Serum or Sylenth1. Therefore, on every product page, we specify which version was used to create the presets for that specific pack. That or a new version is guaranteed to work. However, if you simply keep your plugins up-to-date, you won't have any trouble using our presets.
We offer almost all our project files for FL Studio, Ableton Live, and Logic Pro. However, each DAW handles updates and version compatibility differently, so we recommend always using the latest version. On every product page, we mention which DAW version was used for the projects of that specific product. That or a new version is guaranteed to work.
Questions about buying
Instantly! After a successful checkout, you will be redirected to your order summary page, where you can download your purchased packs.
You can also, at any time, access all of your product downloads through the Downloads section within your account.
We accept major credit and debit cards like Visa, Mastercard, American Express, and others. We also accept PayPal payments.
We accept most major currencies. We always charge you in EUR, but if you use a different currency with your bank or PayPal account, our payment processor will convert it to EUR for you. Remember to keep currency conversion rates in mind.
Other sample-sellers make it very clear that all sales are final – but we don't. Instead, we offer a 30-day money-back guarantee.
We believe in our products and their value to producers, but if you're not completely satisfied, we offer refunds. We aim to empower producers, so if you're unhappy, we want you to have the opportunity to invest your money elsewhere in your career.
To request a refund, email our customer support with your order number. Before doing so, please review our refund policy to confirm your eligibility for a refund.
support@stickz.co
We're based in the EU and charge Value Added Tax (VAT) to EU customers. The VAT rate is adjusted based on your billing country during checkout.
Product prices always include VAT, so EU customers don't pay more than non-EU customers. On the checkout page, net product prices are adjusted based on your VAT rate, so the net price and tax amount equal the advertised product price.
We adjust net product prices for EU customers based on VAT rates to ensure everyone pays the same end price, whether they're charged tax or not. So removing VAT for customers with a VAT number would still result in the same total cost.
So here's a workaround. Enter your first and last name (or company name) in the "First name" field and enter your VAT ID in the "Last name" field of your billing details during checkout.
You'll be charged VAT, but your VAT ID will appear on the invoice we send after your purchase. You can then submit this invoice to your financial institution as a business expense and recover the VAT fee.
Yes, we provide special pricing for students and teachers. Contact our customer support and provide us some education documents for verification, like a student ID card with an expiry date.
support@stickz.co
Very secure! We use SSL (Secure-Socket-Layer) secure server software, meaning your data is secured by fully encrypting it. Credit and debit card payments will also be secured through the 3D secure procedure. Regarding your card details, we do not and cannot store any credit card info since we never have access to it ourselves. All purchases are handled through our very secure third-party payment gateways — Stripe for credit and debit card payments and PayPal for PayPal payments.
Questions about accounts
Accounts on our website are solely used to manage your order history and product downloads. So you can't voluntarily create an account. However, once you purchase a product on our site, we will automatically create an account using the email address you provide at checkout.
Since we don't allow you to create an account manually, we automatically create one for you after checkout — in which case, we email you a secure auto-generated password. If you haven't personalized your password manually, try finding that email.
If you can't find that email or you've already set a custom password and forgotten it, you can use our password recovery form to set up a new one.
That's simple! Log into your account and navigate to your account settings. Here you can change your account details, email address, and update your password.
If you've forgotten the email address associated with your account (or misspelled your email address during checkout), please email our customer support. Ensure you provide as much information as possible about your purchase(s) to help us locate your account.
support@stickz.co
If you want to request a copy of all the personal information our site saved about you, email us. Please note that you must send the email using the same email address associated with your Stickz account.
privacy@stickz.co
At any time, you can delete your account and all data associated with it from our website. First, log into your account and navigate to the Account Data section. Next, hit the "Delete account" button and follow the instructions.
Ensure you've read and understood the warnings during the deletion process since account deletions are permanent and can't be reversed.
We take your privacy and data security seriously. We use industry-standard encryption and security measures to protect your personal information.
We are also simply not interested in your data and try to collect as little of it as possible. So we only collect data that we need to collect in order to offer our services. Any data we can avoid collecting, we avoid. Simply put, we sell sample packs and preset packs, not your data.
Please refer to our Privacy Policy for more details on what data we collect and how we handle it.
Questions about copyright
Note that this copyright FAQ is meant to simplify parts of our copyright license. It's not a replacement of our full copyright license.
Yes, you own your compositions that incorporate our samples, loops, and presets. However, you don't own the copyright to our sounds or the individual sounds used in your compositions. So other customers can use the same sounds without infringing on your copyright, and vice versa.
Yes, all of our free and premium products are covered by the same broad copyright license.
However, note that some of our products contain project files, and as mentioned in the said copyright license, these project files are not royalty-free. They are solely meant for educational purposes and are not meant to be used commercially or even for non-commercial purposes.
You may not use our sounds as standalone sound effects or loops. You also may not transfer, broadcast, stream, redistribute or use our sounds except as incorporated into a music product.
You may also not use them to create new samples, loops, or presets to compete with Stickz or create a competitive product like a sample pack, for example. For a complete list of all restrictions, please check our copyright license.
We are incredibly proud of the products we make, which is why we offer a 30-day money-back guarantee. However, if a product should be refunded, you do not own that product anymore and lose the rights to our copyright license. Thus you may not use that product in any shape or form. Neither for commercial nor non-commercial purposes. Doing so would be considered copyright infringement.
Yes, you can! There are many ways you can commercially use your compositions that incorporate our sounds, including uploading them to streaming platforms like Spotify, Apple Music, and others.
This is rare but can happen. Content ID systems may flag your song as a "copy" if another Stickz customer uses the same melodic loop as you did. Yes, even if you chop up the loop, pitch it, or stretch it. If this happens, dispute the claim, mention that you used a royalty-free loop, provide the sample/loop name, and include links to the product page and our copyright page. Distributors and labels are very aware of royalty-free loops and will simply lift the claim.
If your dispute should get rejected, contact our customer support for help. We'll sort things out for you!
copyright@stickz.co
No, you do not and shouldn't. The thought and gesture is much appreciated — however, using our likeness without our permission is strictly prohibited. So you may not use our likeness ("Stickz") as a feature, collaborator, producer, co-producer, or any other form of contributor in your compositions.
You also may not use the likeness of our vocalists if you use one of our royalty-free vocals in your compositions. We keep the vocalists anonymous anyways. However, if you recognize a vocalist, using their name or likeness is still strictly prohibited.
If the sample/loop is part of a larger composition, it is covered by our royalty-free license, even if the sample/loop is solo'd at some point in the composition.
