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Stickz Support
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Support inquiries
If you have any questions or are experiencing issues with either our products or website, reach out to us via the email below.
support@stickz.co
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Business inquiries
For any type of business, media, or collaboration inquiries, please use the email below to reach us.
business@stickz.co
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Content creators be aware: A third-party is impersonating us and sending emails to various creators claiming that we are reaching out for a possible collaboration/sponsorship. They often claim we are launching a new subscription-based product to get you to download some malicious software. Unless the email is sent by an email address associated with our domain (@stickz.co), ignore and delete any emails you receive under our name. You can also reach out to us yourself via the business email above for further confirmation.
Questions about products
Since we keep our plugins up-to-date, every product requires a different version of Serum and Sylenth1. You can always find the minimum version we recommend on our product pages. However, if you keep your plugins up-to-date, you won't have any trouble using our presets.
We offer almost all our project files for FL Studio, Ableton Live, and Logic Pro. However, each of these DAWs handles updates and version compatibility differently, so we recommend you always use the latest version. You may be able to use an older version of your DAW than the version we recommend on the product page, but you may run into stability issues, or the project files may not open at all.
We do not offer any free trials for our premium products. Instead, we offer a 30-day money-back guarantee. We wholeheartedly believe in the products we make and are incredibly proud of them. So, if you buy one of our products and are not satisfied with it, return it and get your money back. Our goal is to empower producers. If you think you're not going to get any use out of one of our packs, we want you to get your money back so you can invest it elsewhere in your career. Check our refund policy to find out more.
All of our samples, loops, and presets are 100% royalty-free. However, our project files are not. Those are solely meant for educational purposes. Head over to our copyright policy page for a more in-depth look into what you can and can't do with our products. Also, please note that repackaging or redistributing our products is strictly prohibited.
No, they are not. All presets, loops, and samples used within our project files are 100% royalty-free. However, the project file itself is not. Each project file contains an original composition (chords and melodies) that you may not use in any shape or form. Head over to our copyright policy page for a more in-depth look into what you can and can't do with our products. Also, please note that repackaging or redistributing our products is strictly prohibited.
Other sample-sellers make it very clear that all sales are final – but we don't. We wholeheartedly believe in every product we sell, and we think every producer can get something valuable from them. However, if you are not fully satisfied, you can return a product and get your money back. Our goal is to empower producers worldwide, so we want you to get your money back in such a case to allow you to invest it elsewhere in your career. To request a refund, contact us at support@stickz.co. Make sure to include your order number in the email. Also, make sure that you've read through our refund policy beforehand to ensure that you are eligible for a refund.
Questions about buying
Instantly. Once you successfully check out, we will redirect you to your order summary page. That's where you can download your purchased packs immediately.
We accept almost all major credit and debit cards like Visa, Mastercard, American Express, and others. Additionally, we also take payments through PayPal.
Almost all major currencies are accepted. For accounting purposes, we will always charge you in EUR. However, if your bank uses another currency or you have funds in another currency within your PayPal account, it won't be an issue. Both PayPal and our credit card payment processor will convert your currency into EUR. Just take currency conversion rates into account.
Since we're located in the EU, we only charge EU customers Value Added Tax. The VAT rate gets adequately adjusted based on the billing country you provide during checkout. However, we do not add the calculated tax on top of the original product price. All product prices always include VAT so that customers within the EU do not have to pay more than customers outside the EU. On our checkout page, we automatically adjust the net product prices based on your adequate VAT rate so that the net price, together with the tax amount, perfectly sums up to the advertised price on the product page.
Yes, we offer special pricing for students and teachers. If you think you qualify, feel free to reach out to us at support@stickz.co with your education documents for verification. A document with an expiry date, like a student ID card, is recommended.
Very secure! We use SSL (Secure-Socket-Layer) secure server software, meaning your data is secured by fully encrypting it. Additionally, credit and debit card payments will be secured through the 3D secure procedure. When it comes to your card details, we do not and cannot store any credit card info since we never have access to it ourselves. All purchases are handled through our very secure third-party payment gateways — Stripe for credit and debit card payments and PayPal for PayPal payments.
Questions about accounts
Accounts on our website are solely used to manage your order history and product downloads. So you can't voluntarily create an account. However, once you purchase a product on our site, we will automatically create an account for you using the email address you provide at checkout.
Note that if we created your account automatically during checkout, we email you a secure auto-generated password. If you haven't personalized your password manually, try finding that email. Alternatively, you can reset your password and set up a new one using our password recovery form.
All account details like your email, password and other account information can be edited on the account page. You will have to log into your account first if you are not already.
If you want to request a copy of all the personal information our site saved about you, email us. Please note that you will have to send the email using the same email address associated with your Stickz account.
At any time, you can delete your account and all data associated with it from our website. Head over to the account page, and hit the "Delete account" button at the bottom of the page. Please ensure you have read and understood the warnings given during the deletion process since account deletions are permanent and can't be reversed.
Questions about copyright
Note that this copyright FAQ is meant to simplify parts of our copyright license. It's not a replacement of our full copyright license and agreement.
Yes, you have full ownership of your compositions made with our samples, loops, and presets. However, note that you do not own the copyright of our sounds, so other Stickz customers can use the same samples, loops, and presets without infringing on your copyright and vice-versa.
Yes, all of our products, both free and premium, are covered by the same broad copyright license. However, note that some of our products contain project files, and as mentioned in the said copyright license, these project files are not royalty-free. They are solely meant for educational purposes only and are not meant to be used commercially or even for non-commercial purposes.
You may not use our sounds as standalone sound effects or loops. You also may not transfer, broadcast, stream, redistribute or use our sounds except as incorporated into a music product. You may also not use them to create new samples, loops, or presets to compete with Stickz or create a competitive product like a sample pack, for example. For a full list on all restrictions, please check our copyright license.
We are incredibly proud of the products we make, which is why we offer a 30-day money-back guarantee. If a product should be refunded, you do lose all access to our copyright license and may not use that product in any shape or form for neither commercial nor non-commercial purposes. Doing so would be considered copyright infringement.
Yes, you can. There are many ways you can commercially use your compositions that contain our sounds, including uploading them to streaming platforms like Spotify, Apple Music, and others.
This is rare but can happen. If another Stickz customer used the same melodic loop as you did, automatic content ID systems may flag your song as a "copy" of their song. Even if your composition sounds completely different, these automatic content ID systems still sometimes go for the claim. Since our samples are never sold to our customers but rather licensed to them, you have every right to use the same melodic loop without infringing another customer's copyright. In case you receive a claim, dispute it and mention in your dispute that you made use of a royalty-free loop that you have the right to use. Also, mention the name of the sample/loop you used, and provide them a link to the product page where the sound is from as well as a link to our copyright page.
No, you do not. Using our likeness without our permission is actually prohibited. So you may not use our likeness ("Stickz") as a feature, collaborator, producer, co-producer, or any other form of contributor in your compositions.
If the sample/loop is part of a larger composition, it is covered by our royalty-free license, even if the sample/loop is solo'd at some point in the composition.
