Stickz Support
Frequently Asked Questions
Downloads and Installation
How to install Serum 2 Presets (PDF)
How to install Serum Presets (PDF)
How to install Sylenth1 Presets (PDF)
How do I install your products?
Why is the ZIP file broken or corrupt?
How many times can I download the products I bought?
What’s the best way to download?
Products and Compatibility
Can I try a product before purchasing it?
What DAW do I need to use your products?
What version of Serum/Sylenth1 do I need to use your presets?
I upgraded to Serum 2, can I still use your Serum presets?
Which DAW version is required for your project files?
Website
How does the Freebie Vault work?
How do I unsubscribe from your newsletter?
How do I subscribe to your newsletter?
How can I upgrade products?
Copyright and Licensing
License Agreement
Which sounds are royalty-free, and which are not?
Are all Stickz products royalty-free?
Why are project files not royalty-free?
What are the limitations of the license agreement?
Can I upload my compositions to streaming platforms?
Do I have 100% ownership of my composition using your sounds?
Do I need to give credit for using your sounds?
Do I lose the license if I return a product?
Can I modify or alter the sounds in your packs?
Can I use a loop isolated at the beginning of my composition?
Buying and Payments
When will I receive my purchased items?
Which payment methods do you accept?
Which currencies do you accept?
Why do I need to provide an address at checkout?
Is your checkout process secure?
Can I get a refund?
How is sales tax calculated?
Can I use my VAT number to buy without tax?
Account
How do I create a new account?
Why is my email address not working?
Why is my verification code not working?
Where can I change my account details?
How can I request my personal information?
How can I delete my account & personal info?
Is my personal information secure?
Get Support
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