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FAQ about accounts

We handle your data as outlined in our Privacy Policy.

Questions about accounts

Find quick answers to common questions regarding accounts on our site.

Accounts on our website are solely used to manage your order history and product downloads. So you can't voluntarily create an account. However, once you purchase a product on our site, we will automatically create an account for you using the email address you provide at checkout.

If your email address isn’t working, there are two possible reasons:

Typo in your entry: Please double-check that you’ve entered your email address correctly. You'd be surprised how many times that's it.
Misspelled email at checkout: If you accidentally entered an incorrect email during checkout, your account might have been created under someone else’s email address or one that doesn’t exist.

To recover your account, send us an email from your correct email address. Include as much information about your purchase as possible—like order numbers, transaction IDs, or anything else that can help us locate your account.

If your verification code isn’t working, there are two common reasons:

Incorrect code: Double-check that you’ve entered the code correctly. If you're typing it manually, make sure there are no mistakes, or try copying and pasting the code directly from the email.
Expired code: Our 6-digit verification codes expire after 15 minutes. If it’s been longer than that since you requested the code, it’s no longer valid, and you’ll need to request a new one.

If the code you’re entering is correct but still doesn’t work, send us an email, and we’ll help you sort it out. Be sure to email us from the same address linked to your account so we can assist you quickly.

It’s easy!

Log in to your account and go to your account settings. From there, you can update your details, change your email address, and more.

If you’d like a copy of the personal information we’ve saved about you, just send us an email. Be sure to use the same email address linked to your Stickz account so we can verify your request.

You can delete your account and all associated data at any time. Simply log in and go to the Account Data section within your account settings. From there, click the "Delete account" button and follow the instructions.

Please make sure to carefully read the warnings during the deletion process. Account deletions are permanent and cannot be undone, so be certain before proceeding.

We take your privacy and data security seriously. We use industry-standard encryption and security measures to protect your personal information.

We are also simply not interested in your data and try to collect as little of it as possible. So we only collect data that we need to collect in order to offer our services. Any data we can avoid collecting, we avoid. Simply put, we sell sample packs and preset packs, not your data.

Please refer to our Privacy Policy for more details on what data we collect and how we handle it.