Terms & Conditions
Last updated on November 20, 2024
1. Introduction
These Terms and Conditions ("Terms") outline the rules and obligations that apply when you access or use our website ("https://stickz.co/") and its associated online shop and services. These Terms are globally applicable to all users, regardless of location.
By accessing or using our website and services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or services.
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For clarity, in these Terms, "we," "us," and "our" refer to Stickz, and "you" refers to users of our website and services.
The "In plain English..." sections included throughout these Terms are provided solely for convenience and are not legally binding. They are intended to summarize key points and do not replace or modify the legally binding terms outlined in the main text.
In plain English...
These rules apply to everyone who uses our site or shop, no matter where you’re located. By using our site, you agree to these rules. If you don’t agree, you can’t use the site. The summaries ("In plain English...") you’ll see, like this one, are here to help you understand key points—they’re not legally binding.
2. Account Registration & Information
Registration
To purchase products from our website, you must create an account and provide certain information, including your email address, password, and billing details. You agree that all information you provide is accurate, current, and complete. If your personal or billing details change, you are responsible for updating your account promptly.
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Age Requirements
You must be at least 13 years old to create an account. If you are under 18, a parent or guardian must review and agree to these Terms on your behalf. By using our website, you confirm that you meet these requirements.
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Use of Information
The information you provide will be used to manage your account and process your orders in accordance with our Privacy Policy. You agree to our use of this data for these purposes.
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Account Security
You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility. If you suspect unauthorized use of your account, notify us immediately.
We reserve the right to suspend or terminate your account if the information provided is inaccurate, false, or fraudulent, or if you violate any terms, policies, or license agreements.
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Termination
We may terminate or suspend your account at our sole discretion if you violate these Terms or engage in prohibited activities. You remain personally liable for any orders placed or charges incurred before termination.
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Privacy Policy
Your personal data is collected, stored, and processed in accordance with our Privacy Policy, which forms an integral part of these Terms.
In plain English...
To shop with us, you need to create an account and provide accurate info like your email and billing details. Keep your account secure—you're responsible for any activity under it. If you're under 18, your parent or guardian must agree to these terms. We manage your data according to our Privacy Policy.
3. Website Content & Public Content
Website Content
We make every effort to ensure the information on our website is accurate and up to date. However, we do not guarantee the sequence, accuracy, completeness, or reliability of the content, data, or information provided. The information on our website is for informational purposes only and should not be construed as advice.
We reserve the right to modify or discontinue any aspect, product, or feature of our website at any time without prior notice.
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External Links
Our website may include links to external websites for your convenience. We do not endorse or assume responsibility for the content, accuracy, or data protection practices of these third-party websites. When you click an external link, you do so at your own risk and must review the terms and privacy policies of the respective website.
In plain English...
We try to keep our website accurate and up to date, but we can’t guarantee everything is perfect. Things might change without notice. If we link to other websites, we’re not responsible for what’s on them—check their terms and policies.
4. Products, Delivery, & Refunds
Product Licensing
All products purchased from us are subject to the terms of the license agreement included with each product. This agreement outlines your rights to use the product, which is licensed to you on a non-exclusive, non-transferable basis for personal or professional use. You are prohibited from reselling, redistributing, or modifying the product without prior written consent.
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Price Changes
We reserve the right to change or adjust the prices of our products at any time. Price changes do not entitle you to a refund for previous purchases or price adjustments for promotional offers.
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Digital Delivery
All orders are fulfilled digitally and delivered electronically via the internet. No physical goods are shipped to you. Once your payment is successfully processed, you will receive access to your purchased product(s) via email or within your account on our website.
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Taxes
Displayed prices include VAT for customers within the EU. The VAT rate is calculated based on your billing address at checkout. We ensure that advertised prices remain the same regardless of location, with net prices adjusted accordingly. For customers outside the EU, you are responsible for paying any applicable local taxes or duties imposed by your country.
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Refund Policy
We offer a 30-day money-back guarantee to ensure your satisfaction. However, the following restrictions apply:
- You may request one refund per customer, limited to one product.
- Refunds are not available for bulk orders. If you purchase multiple products in a single order, you may only return one product for a refund.
- We do not provide refunds for products that fail to work due to pirated or cracked software used on your system.
If a refund is issued, you will lose access to the product license, including its use for commercial and non-commercial purposes.
By purchasing digital products, you agree to the immediate execution of the contract and acknowledge that the typical cooling-off rights for EU consumers do not apply. Instead, our 30-day money-back guarantee serves as our sole withdrawal/return policy.
To request a refund, email us using the email address below with your order number. Refunds are typically processed within 24 hours.
In plain English...
All our products come with certain rules (license agreement). Also, everything you buy from us is digital—no physical deliveries. We'll charge tax if you're from the EU, but it's always included. While we offer refunds, note that our refund policy is restricted because we only sell digital products.
5. General
Disclaimers and Limitation of Liability
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services. This limitation applies to all claims, whether based on contract, tort, negligence, strict liability, or any other legal theory.
Nothing in these Terms excludes or limits liability for gross negligence, intentional misconduct, or any other liability that cannot be excluded under applicable law.
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Acceptance
By using our website or purchasing products, you agree to indemnify and hold us harmless, including our employees, directors, licensors, and third-party service providers, from any claims, damages, losses, or legal fees arising from your use of the website, products, or violation of these Terms.
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Applicable Laws
These Terms and any disputes arising under them are governed by the laws of Germany, without regard to conflict of law principles. You consent to the exclusive jurisdiction of German courts for resolving any disputes related to these Terms, our website, or products.
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Alteration of Terms
We reserve the right to modify these Terms at any time. If significant changes are made, we will notify users via email or post a prominent notice on our website. Continued use of our website or services after such changes constitutes acceptance of the updated Terms. Unless explicitly stated otherwise, updated Terms supersede previous versions.
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Force Majeure
We are not liable for delays or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, cyberattacks, utility failures, or other events deemed force majeure.
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Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
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No Partnership
These Terms do not create a partnership, agency, or joint venture between you and us. Your use of our website or purchase of our products does not establish any fiduciary or collaborative relationship beyond the scope of these Terms.
In plain English...
All the boring legal stuff. Basically, we're not liable for any issues you might have when using our site or products, and just because you may use our products doesn't mean we're partners or owe you anything. Again, the boring legal fine print.
6. Contact Us
If you have any questions, concerns, or requests regarding these Terms, you may contact us at the email address below.
For inquiries related to refunds, product issues, or account support, please reach out to our support team at: