Questions About Products
On every product page, you can find the exact version number that is required to open up the soundbank. However, if you keep your plugins up-to-date, you won't run into any compatibility issues.
As long as you keep your DAW up-to-date, you shouldn't run into any issues opening up our project files. Though on our product pages, you can find details on which exact version number will be necessary. Sometimes you may be able to use an older version than the one we recommend, however, you may run into stability issues.
We do not offer any free trials for our premium products. Instead, we offer a 30-day money-back guarantee. If you purchase a pack and end up not being satisfied, simply return it. For more info, please read through our refund policy here.
All presets and samples within both premium and free products are 100% royalty-free. This means that you are allowed to utilize them for commercial use. For a more in-depth look into our copyright policy, visit our copyright page here and get a closer look at how you can use our sounds.
Please note: Repacking or redistributing our products is strictly prohibited.
Please note: Repacking or redistributing our products is strictly prohibited.
No, they are not. The presets and samples used in our project files are royalty-free; however, the project file itself, the musical content, the melodies, and the song itself, is copyrighted towards us. This includes both premium and free products. You can't simply take a project file, render it out, and release it as your own work. For a more in-depth look into our copyright policy, visit our copyright page here and get a closer look at how you can use our project files.
Please note: Repacking or redistributing our products is strictly prohibited.
Please note: Repacking or redistributing our products is strictly prohibited.
We wholeheartedly believe in every product we sell, and we think that every producer can get something valuable out of them. Although we try to make every pack as versatile as possible, we understand that not every pack is for everyone. In that case, we don't want to clog up your sound library with more sounds that you'll never touch. Instead, we would want you to get your money back and possibly give another pack a shot, that might fit your style more. To request a refund, contact us at support@stickz.co. Make sure to include your order number in the email. Also, please ensure that you've read through our refund policy beforehand to ensure that you are eligible for a refund.
Questions About Buying
As soon as you finish the checkout process, you'll be redirected to a page that confirms your successful order and lets you download your purchased products immediately. You can also access your downloads any time through your account settings on our site.
We accept most credit and debit cards. Additionally, we also accept payments through PayPal, and on selected devices and browsers, you may be able to use Apple Pay and Google Pay.
As we're located in the EU, we only charge the EU VAT. The VAT rate is calculated on our checkout page based on the country you enter within your billing address. However, we do not add the tax amount on top of the original product price. All product prices always include VAT to avoid customers within the EU, paying more than customers outside the EU. So on our checkout page, we automatically adjust product prices based on the different VAT rates to ensure that the product price + tax always sum up to the advertised price on the product page.
Yes, we offer special pricing for students and teachers. If you think you qualify, feel free to reach out to us at support@stickz.co with your education documents for verification.
Any promo or discount codes can be applied to your order on our checkout page. On desktop devices, you can find the promo code form on the right-hand side, right under your order summary. On mobile devices, hit the 'Show order summary' button at the top to reveal your order summary as well as the promo code form.
If ever you lose access to any one of our products, you can go ahead and log into your account on our site, go to your account settings, and under 'My Downloads' redownload the lost products. We do not limit the number of times you can redownload your purchases.
Questions About Accounts
As an account on our site is only used to manage orders and product downloads, you can't create an account without purchasing something. If you buy something on our site, you'll be asked to enter an email into the checkout form. We use that email to create an account for you automatically.
If you can't remember your password anymore, you can reset it by visiting our password recovery page here. You'll need to enter your current account email into the recovery form. After just a few minutes, you'll receive an email with a link to set up a brand new password.
If you can't remember your email address anymore, send us an email to support@stickz.co with one of your order numbers. We can use that number to check which account email is associated with it.
Once you log into your account, open the account menu (Desktop: Account icon in the header / Mobile: Hamburger menu in the header) and click on the 'Edit Account' option. You'll get redirected to your account settings which allow you to modify your password, email, and other account details easily.
There could be a few reasons why you're getting this error. The most common one is that you simply did not use that specific email address to create an account on our site. If you have multiple email addresses, we would recommend checking if the other ones work. Another more severe reason could be that you accidentally misspelled your email while creating your account. In that case, please reach out to us at support@stickz.co for assistance.
You can, at any time, delete your account and all data associated with it from our website. Log into your account and click on the "Edit Account" account-menu option. At the bottom of the page, you'll find a "Delete Account" button to erase your account.
Note: Once you delete your account, it'll be gone forever. Any purchases you made using that account and the product downloads associated with those purchases will likewise be gone. We won't be able to restore any deleted accounts.
Note: Once you delete your account, it'll be gone forever. Any purchases you made using that account and the product downloads associated with those purchases will likewise be gone. We won't be able to restore any deleted accounts.
Support Inquires
If you have any questions or are experiencing issues with our products or website, reach out to us through the email below.
support@stickz.co
Alternatively, you can shoot us a DM over on Instagram with your question or issue.
Note: Please make sure you only reach out to us through one of the options above. Contacting us on all platforms isn't going to get you a faster response.
Business Inquires
For any type of business inquiry, please reach out to our separate business email below.
business@stickz.co
